Privacy Policy

1. Information We Collect

At Ignis Flare Quantum Hotel, we collect information that you provide directly to us, such as when you:

• Make a reservation or book our services
• Register for our loyalty program
• Contact us through our website or phone
• Use our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Business Center, and Rooftop Lounge
• Connect to our Wi-Fi network
• Participate in surveys or promotional activities

2. Types of Personal Information

3. How We Use Your Information

We use the collected information for the following purposes:

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted third parties who assist in operating our website, conducting business, or serving you
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Safety and Security: To protect the rights, property, or safety of our hotel, guests, or others

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Staff training on privacy and security procedures

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this privacy policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements
• Maintain records for business continuity

7. Your Rights and Choices

Under Canadian privacy laws, you have the following rights regarding your personal information:

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Deliver relevant advertisements (with consent)

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure that any international transfers comply with applicable privacy laws and provide adequate protection for your personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes
• Providing notice during your next visit or booking